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P: +1-952-835-6366
F: +1-952-835-6166
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   BASIC 
 SELF-MAINTINER 
ENHANCED
SUPPORT    
Priority Phone & Email X
X
X
Remote Desktop
  X
X
Online Training Videos
  X X
Critical Sample Testing at Hysitron Laboratory
 
X
Training/Service Visit Discount
 
20%
UPGRADES  

Software Revision Updates
X
X X
Hardware & Software Upgrade Discount
20%

20%
PREVENTATIVE      
Annual Maintenance Visit1
    X
Consumable Items Discount2
 
15%
REPAIRS      
Priority Labor3
X
  X
Priority Parts3 X
X
X
Loaner Parts4 (during repairs)     X
Emergency Repair Visits (including travel expenses) X
  X
No-Fault Scanner/Transducer     X





1 Annual Service Visit performed by Hysitron service engineer is intended for instrument verification, onsite calibration/checks,
  and question/answer session with users. Enhanced plan allows user to elect two days on-site or two days at Hysitron
  Research Laboratory in Minneapolis, MN (travel/accommodations not included).
2 Consumable Items includes one set of standard samples and one replacement probe for an existing probe, and two
  replacement bulbs for fiberoptic illuminator (if applicable).

3 Parts & Labor included for failed components. No coverage for components damaged due to user error or mishandling.
4 Loaner Equipment eligible for repairs taking more than two weeks.

One of the key benefits of purchasing a nanomechanical testing instrument from Hysitron is our commitment to providing industry leading customer satisfaction.  Hysitron offers Support Agreements to enhance and extend the existing customer support to accommodate individual customer needs. Hysitron has developed several Support Agreements to provide an appropriate range of services for every user. 

The most comprehensive plans include services such as:

  • On-site emergency visits by a qualified service engineer
  • Complimentary software upgrades
  • Annual visit by a qualified service engineer for training and instrument check-up
  • Annual transducer recalibration
  • Training for users at our research laboratory in Minneapolis, MN (USA)
  • Complimentary parts & labor
  • Complimentary consumable items
  • Unlimited priority phone and email support

For Support Agreement pricing or terms and conditions, contact a Hysitron service engineer at +1-(952)-835-6366 or email to support@hysitron.com.